Refund policy
OUR 120-DAY MONEY-BACK GUARANTEE
Try Mara for 120 days. If you are not happy with your first order, email marahealthco@gmail.com within 120 days of your delivery date and we will refund you. No need to send the product back unless we ask.
HOW IT WORKS
- Email marahealthco@gmail.com with your name and order number.
- We reply within 1 business day and process approved refunds within 5 business days, back to your original payment method. Your bank may take 5 to 10 more days to post it.
WHAT IS COVERED
- The guarantee covers your first order of each product, one time per customer and household.
- For subscriptions, it covers your first shipment only. Later shipments can be skipped or cancelled any time before they bill (see our Subscription Policy).
- On multi-bottle orders, one opened bottle is covered for you to try. Other bottles must be unopened to be refunded.
WHAT IS NOT COVERED
- Shipping fees and shipping protection are non-refundable.
- Requests made more than 120 days after delivery.
- Orders bought from anyone other than marahealth.co.
- Repeat refund requests on the same product.
DAMAGED OR WRONG ITEMS
If your order arrives damaged or wrong, email us within 7 days of delivery with a photo and we will replace it or refund it free.
PLEASE CONTACT US BEFORE YOUR BANK
Every refund is faster through us than through a bank dispute. Chargebacks filed on orders that qualify for a refund, or that were delivered and authorized, will be disputed using our order records and may lead to cancelled subscriptions and a block on future orders.
EU / UK / AU CUSTOMERS
Nothing here limits your legal rights under local consumer law.
CONTACT
marahealthco@gmail.com